Refund policy

 

Dear Valued Customers,

We hope this message finds you well. We would like to take a moment to clarify our policies regarding refunds and replacements, as well as shed light on our operational procedures aimed at environmental sustainability and efficient service delivery.

Refunds or replacement items will only be issued if notice is provided within 3 days of receiving the item, limited to cases where the item arrives damaged or exhibits imperfections. In such instances, we are committed to rectifying any issues promptly to ensure your satisfaction. However, it's important to note that if the item is received in perfect condition, we are unable to grant refunds or exchanges.

It is imperative to understand that our business operates in collaboration with multiple providers to guarantee the highest quality of every item you order. Each product is meticulously crafted specifically for you as soon as the order is placed. Regrettably, this means that once an order is placed, modifications or cancellations may not be feasible. Our commitment to quality and personalized service drives this approach.

Furthermore, our methodology of collaborating with external providers serves a dual purpose: environmental responsibility and expedited delivery. By minimizing unnecessary production, we contribute to environmental conservation efforts. Additionally, our partnership model enables us to select providers in close proximity to your location, thereby ensuring swifter delivery times without compromising on quality.

We appreciate your understanding and cooperation regarding these policies and procedures. Should you have any further inquiries or require assistance, please do not hesitate to reach out to our customer service team at support@mariatahues.com, who are dedicated to providing exemplary support.

Thank you for choosing us as your trusted provider.

Warm regards,

Maria Tahues